Social responsibility

Living out our social responsibility wherever we operate is a hallmark of our corporate culture. This commitment is reflected in our support for a diversity of charitable projects. Our principal focus at present is on promoting education and training and on protecting children from sexual exploitation.

Tourism is often an important source of income for many of our destinations. Trade and industry are an essential partner to international development policy, not least because they create conditions for economic growth and for combating poverty. TUI supports various model projects in this field.

Tunisia: Doors open to tourism

Tourism plays a crucial part in the Tunisian economy, accounting for 7.2 % of gross domestic product. However, traditional female roles pose a hurdle to many women seeking to enter the labour market. In Tunisian hotels, women often make up less that 20 % of the workforce. Since 2012 TUI has therefore been supporting a project run by the German development agency GIZ.

The objective of this joint initiative is to promote and develop tourism in Tunisia by means of a more effective vocational integration of women. At the same time, the tourism sector is to create more advantageous employment and conditions for women and to foster new culture-oriented prospects. The project is funded in equal halves by the German Ministry for Economic Cooperation and Development (BMZ) and TUI.

from socially disadvantaged families received a grant in 2013

The project aims to improve the quality of training and, with the aid of the Institut Maghrébin de Management et de Tourisme (IMMT), to make it easier for the participants to access the job market in tourism. 32 young women from socially disadvantaged families received a grant in 2013 and were able to take part in extra-mural courses. These were complemented by practical experience under supervision and recruitment procedures run jointly with hotels and partners in the tourism sector. The Dutch TUI Care Foundation has also awarded nine bursaries to IMMT students to fund their work experience. Manuals are currently being drawn up for students, employers in the tourism industry and the vocational colleges that provide hospitality training, with a view to defining quality standards for hotel internships.

Another component of this project are training sessions and awareness raising for hotel managers. These are devoted to issues of corporate social responsibil­ity and equal opportunities, including ways they can support trainees in implementing what they have learned. Training in social skills and good conduct is likewise provided for the staff of TUI partner hotels.

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Protecting children

We regard this task as imperative! Many companies in the Group support the Child Protection Code for the tourist industry, which is founded on the UN Declaration of Human Rights and the UN Convention on the Rights of Children. The Code was drawn up together with ECPAT International.

ECPAT stands for End Child Prostitution, Pornography and Trafficking of Children for Sexual Purposes. The organisation was set up in 1990, at the time with an Asian focus. Now ECPAT campaigns against the prostitution, pornography and trafficking that blights the lives of children all over the globe, and it now has sections in 74 different countries. Its purpose is to assert children’s rights everywhere, to draw attention to the sexual exploitation of children, and to break down the international taboo which maintains a cloak of silence over the problem.

What has TUI pledged to do?

  • compose and distribute an information leaflet
  • inform staff and raise their awareness
  • incorporate clauses in contracts with suppliers (e. g. hotel partners)
  • inform customers
  • train employees on the issue
  • include protecting children in the corporate principles
  • report annually on action and goals

TUI informs customers about this commitment in catalogues, customer hand-outs, websites, inflight magazines, brochures, leaflets and sometimes inflight videos. Training sessions for employees at company sites and in the destinations help to counter the taboo and to raise awareness. All the companies in the Group that have signed up to this campaign write specific clauses into their hotel contracts stating that anyone who tolerates or aids child prostitution can be prosecuted.

TUI’s annual good cause

It was back in 1995 that the staff of TUI companies based in Hanover began collecting for charity. Each year the employees as a group select one charitable project to adopt. At the end of the year, management hands over the accumulated donations to the chosen institution in the form of a cheque.

To date the employees in Hanover have collected about 530,000 euros to flow straight into these good causes. The projects have ranged from counselling groups via educational day centres and free lunches for children of deprived means to associations help­ing children suffering from cancer and their families.

Funds are raised over a period of twelve months through sale events and collections. Here the imagination knows no bounds: TUI’s old merchandising is up for purchase, home-made ice cream and cake can be tasted in every shape and size, raffles are drawn, and gifts are made by whole departments or by retired employees – bit by bit money for the adopted cause trickles in.

In 2014 TUI’s good cause is an outpatient hospice serving children and teenagers in the region around Hanover. AKHD provides moral and financial support for youngsters confronting a terminal illness and for their parents and siblings.

Family Holiday Association

TUI Travel is the biggest corporate partner assisting the Family Holiday Association (FHA), which enables disadvantaged and socially vulnerable children to take a holiday with their family.

The partnership with this organisation dates back to 1989. Colleagues and customers collected for the FHA in our travel agencies, on board planes and at events. In recent years TUI’s support has enabled the charity to offer thousands of children and their families urgently needed respite – since 2009 donations have amounted to more than 2 million pounds.

TUI Foundation

In 2000 TUI set up a trust, the TUI Stiftung, to mark the 75th anniversary of Preussag AG, now TUI AG. Since its inception the Stiftung has funded projects to the tune of nearly € 5 million, and it is endowed with capital of € 12.5 million. The purpose of the trust is to promote science and research, education and training for children and young people, culture and the arts. The Stiftung is currently amending its profile and intends from 2015 to run projects of its own in the field of education and culture.

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Human rights

Tourism connects people and markets and is one of the fastest growing industries worldwide. As a global player, we operate in many countries in the world and embrace our responsibility for society.

The TUI Group acknowledges the UN Guiding Principles on Business and Human Rights. Our commitment is expressly reflected in our Group employee Code of Conduct. We respect the personal dignity, privacy and rights of each individual. We do not tolerate discrimination, child labour or degrading working conditions. Our internal whistleblowing policy offers a worldwide system for the confidential and anonymous reporting of serious infringements of our Code of Conduct.

On behalf of the TUI Group, TUI AG has signed the Global Code of Ethics for Tourism of the World Tourism Organization UNWTO as a further expression of our commitment to observing the human rights and fundamental freedoms of all people.